Continuity of care

We provide continuity of care for our members for the following: 

  • An acute condition 
  • A serious chronic condition 
  • A pregnancy 
  • A maternal mental health condition 
  • Care of a newborn child (0-36 months) 
  • Performance of a surgery by a non-contracting provider 
  • A terminal illness 

Members may request completion of care in certain situations with a provider who is leaving the Scripps Health Plan provider network.

Continuity of Care is for new enrollees who are undergoing an active course of treatment from a nonparticipating provider. However, you are not eligible for this transition of care provision if, at the time you selected this plan, you had the option to continue with your previous plan and voluntarily chose to change health plans. (PDF, 240 KB)

Contact customer service at 844-337-3700 or TTY: 888-515-4065 for the hearing and speech impaired, to request the following:

  • Information regarding eligibility criteria
  • The policy and procedure for requesting continuity of care from a terminated or non-participating provider
  • Continuity of Care form (PDF, 230 KB)for new enrollees

Learn more about the Continuity of Care Policy (PDF, 570 KB).